Gabriele Piccoli is the Edward G. Schlieder Chair of Information Sciences and a member
of the Cultural Computing group at the Center for Computation and Technology at Louisiana
State University (USA). He has held tenured academic positions at Cornell University
(USA), the Grenoble Ecole de Management (France) and the University of Sassari and
Pavia (Italy).Gabe's academic, teaching and consulting interest has traditionally
been in the area of Strategic Information Systems and Customer Service Systems.
Lui, T., Bartosiak, M., Piccoli, G., and Sadhya, V. (2018). Online review response
strategy and its effects on competitive performance. Tourism Management, 67, 180--190.
Pigni, F., Bartosiak, M., Piccoli, G., and Ives, B. (2017). Targeting Target with
a 100 million dollar data breach. Journal of Information Technology Teaching Cases,
Piccoli, G., Lui, I., and Gruen, B. (2017). The Impact of IT-enabled Customer Service
Systems on Service Personalization, Customer Service Perceptions, and Hotel Performance.
Tourism Management, 59, 349-362.
Piccoli, G., Pigni, F., and Watson, R. T. (2016). Special Issue Editorial: Alea Iacta
Est: Now is the Time to Extract Value from Digital Data Streams. 15(4), I-VIII.
Iris, L. and Piccoli, G. (2016). The Effect of a Multichannel Customer Service System
on Customer Service and Financial Performance. ACM Transactions on Management Information
Systems, 7(1), 1-15.
Piccoli, G. (2016). Triggered Essential Reviewing: The Effect of Technology Affordances
on Service Experience Evaluations. European Journal of Information Systems, 25(6),
Piccoli, G. and Pigni, F. (2016). TRIPBAM: Leveraging Digital Data Streams to Unleash
Savings. Communications of the Association of Information Systems, 29, 556-574.
Federico, P., Piccoli, G., and Watson, R. T (2016). Digital Data Streams: Creating
value from the real-time flow of big data. California Management Review, 58(3).
- Digital Strategy
- Digital Customer Service Systems
- Digital Customer Relationships
- Editor in Chief, MIS Quarterly Executive
Fellow of the Association for Information Systems, Association for Information Systems
Outstanding Tenured Professor Teaching Award, Ourso College of Business, 2018
Palese, B., Kim, S. T., Rodriguez, J. A., and Piccoli, G. (2018). Go Back to Your
Room: Designing a Scalable In-Class Required College Course.. Association for Information
Piccoli, G., Rodriguez, J. Alfredo, Palese, B., and Bartosiak, M. (2017). The Dark
Side of Digital Transformation: The case of Information Systems Education. Proceeding
of Thirty-Eight International Conference on Information Systems.
Bonaretti, D., Bartosiak, M., and Piccoli, G. (2017, August). Cognitive Anchoring
of Color Cues on Online Review Ratings. AMCIS 2017.
Palese, B. and Piccoli, G. (2016). Online Reviews as a Measure of Service Quality.
2016 Pre-ICIS SIGDSA/IFIP WG8. 3 Symposium, Dublin 2016
Bartosiak, M. and Piccoli, G. (2016). Presentation Format and Online Reviews Persuasiveness:
The Effect of Computer-Synthesized Speech.. Thirty Seventh International Conference
on Information Systems.