Health & Wellness

LSU First provides access to a wide variety of different programs and plan initiatives to help improve the health and support the well-being of eligible members and their covered dependents.

LSU First offers a customized bariatric surgery program covering gastric sleeve and gastric bypass surgical interventions. Members must be referred to the program by HighCare Health Care Coordination. If you are interested in learning more about the Bariatric program, please contact HighCare Health at 844-218-8740.  

HighCare Health provides members with personalized care coordination and navigation assistance to help eliminate barriers to health and wellbeing.  Their care coordination team members work directly with members and their primary care providers (PCPs) to identify, understand, and take control of health risks and chronic diseases so that members have the best health outcomes possible.

All members have access to this free service. Members with identified chronic conditions and health risks will receive a call from the HighCare Health care coordination team to jump start their engagement with information, available services, and resources. The care coordinators can help members fully understand their treatment plan, monitor their care plan progress, and help eliminate any delays in treatment. They can also recommend community resources and educational programs to help members reach their health goals.

Members can self-enroll with HighCare at 844-218-8740, Monday – Friday, 8am to 5pm CST. For more information on the services HighCare Health provides, please see the HighCare Health flyer

Wellness Credit Requirement: In order to maintain the Wellness Credit, members identified by HighCare are required to enroll and participate in care coordination. If you opt out of care coordination or HighCare is unable to contact you, you will lose the wellness credit. 

LSU First, in conjunction with WebTPA, partners with Cleveland Clinic’s Centers of Excellence (COE) Program that allows members to seek services with a top-quality hospital and doctors that provide personalized support and zero out-of-pocket costs for certain services related to cardiac, orthopedic, or spinal procedures. If you are interested in learning more about the Cleveland Clinic COE Program, please contact WebTPA at 855-346-5781 or email   

LSU First partners with Baton Rouge General Medical Center (BRG) to offer a select Comprehensive Care Clinic program (CCC) designed to serve LSU First members with chronic medical conditions. The CCC provides a comprehensive approach to care that includes the patient, physicians and other providers such as nurses, health coaches, dieticians, and pharmacists as part of the care team. Multi-specialty care is provided through BRG under the direction of the Medical Director of the Comprehensive Care Clinic (CCC). Members must be referred to the program by HighCare Health through Care Coordination. If you are interested in learning more about the Comprehensive Care Clinic program, please contact HighCare Health at 844-218-8740.  

LSU First partners with Aetna to provide access to Aetna Resources for Living, a virtual Employee Assistance Program (EAP). This web-based tool can help with a variety of topics including both your professional and personal life. With just a few clicks, you can learn about mental health issues, take well-being assessments, and access self-help tools.

The Online Discount Center through LifeMart features savings on various products and services such as computers, travel, fitness centers, and more.

myStrength is an easy-to-use online and mobile self-help resource for stress, depression, anxiety, and more. It provides content based on the latest clinical research and resources to support your emotional wellbeing.

Login at

Username: peaceofmind

Password: solutions

One of the best things you can do to protect and improve your health is to stay informed. Each LSU First Newsletter issue features a variety of topics including information on common health topics and interests, health tips, updates to the LSU First plan, and services offered through the plan. 

LSU First partners with Baton Rouge General to offer members access to their PartnerCare Plus program at no charge. This program offers convenient and high quality healthcare designed to meet their unique needs.

As a PartnerCare Plus member, you have access to:

  • Dedicated phone line for support - (225) 819-1091
  • Priority appointment scheduling with primary care & specialty doctors
  • Urgent Care locations - Walk-ins or schedule online. Open after-hours & weekends
  • Telehealth Visits available!
  • Primary Care & Specialty Clinics
  • Emergency Rooms for 24/7 emergency care
  • My Health Profile - Online access to your health information

If you have any questions about the program or want to schedule an appointment, call (225) 819-1091.

Ochsner Connected Anywhere provides Urgent Care and Behavioral Health telemedicine services to LSU First participants at a First Choice network benefit level. First Choice Provider claims are paid at 100% after your HRA (Health Reimbursement Account) is exhausted. Ochsner Connected Anywhere connects you to a licensed healthcare provider so you can get a diagnosis and treatment plan without ever having to leave your home or office. With an Ochsner Connected Anywhere telemedicine visit, you can get on-demand virtual urgent care 24/7 online or on our app, and you can also connect with a licensed therapist online by appointment.

  • Urgent Care allows you to get immediate medical attention 24/7 for common illnesses, such as allergies and sinus issues, cold/flu/cough, fever, pink eye, rashes, shortness of breath, sore throat, stomach aches, and more. Board-certified providers will assess your condition, offer a diagnosis and treatment plan, and prescribe medication.
  • Behavioral Health allows you to see a licensed therapist from the comfort of your own home. You can schedule recurring virtual appointments for issues such as addiction, anxiety and panic attacks, depression and mood disorders, eating disorders, postpartum depression, post-traumatic stress disorder (PTSD), and more.


To get started, visit or download the Ochsner Connected Anywhere app in the App Store or Google Play. Provide all required information to register your account and select “LSU First” as your insurance provider. If you previously used Health Anywhere, you will need to set up a new account with Ochsner Connected Anywhere.

LSU First is committed to helping our members achieve their best health. Routine preventive care, such as a primary care provider (PCP) visit, biometric screening/routine lab work, and other age-appropriate screenings often detect health issues early, when they are easier to treat. Preventive services are covered at 100% with a First Choice or In-Network provider. For information on the Wellness Credit, including the requirements and frequently asked questions, please visit the Wellness Credit webpage.


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